+ Where do we ship to?
We ship to almost every country in the world and use Fast shipping carriers for all items in our store.Our main warehouse is in Italy and four sub warehouses in Australia,China, United States and United Kingdom.
+ What about shipping costs and returns?
We offer Free shipping worldwide, with a tracking number. Returns are accepted within 30 days after you receive your order. Return costs are not covered.(For some specific items we charge shipping costs).
+ What about delivery time?
Some countries are faster than others. It depends on where you are located and how far you are from our warehouses.It takes around 1 to 3 business days to process your order for shipping.
Once it is shipped, the estimated arrival time will be:
1.Standard Fast Shipping
- USA, Canada: 9-19 Business Days.
- UK, Australia, New Zealand, Europe: 11-23 business days
- Other Countries: 14-30 Business Days.
2.Premium Fast Shipping
- USA,Canada: 2-7 Business Days.
- UK, Australia, New Zealand, Europe: 3-10 business days
- Other Countries: 5-15 Business Days. ** These are estimated delivery time. Actual delivery time may vary depending on many situation as for example the corona situation. If the package is not received within 30 Business days, please feel free to contact us.**
+ How can i track my order?
Once your order has been shipped, you will receive an email with a tracking link. Please allow 48 to 72 hrs for the link to show any information.sometimes the tracking links may not update quickly due to system failures, but the package is on its way once it has left the warehouse.
Once you receive the email, follow these steps to easily check on your delivery status.
- Visit the website: https://www.17track.net/en
- Enter Your Tracking Code, provided in the shipping confirmation email.
- Click the “Track” button.
For any further assistance, don’t hesitate to email us at email@example.com and we will be assist you as soon as possible.