FREE SHIPPING AND EASY RETURNS SITEWIDE

Refund Policy

Returns

Our policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To return your product, you should send us an email to tutupetsusa@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Also on some instances we will offer partial refunds by considering to the followings.

  1. Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  2.  Any item that is returned more than 30 days after delivery.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at tutupetsusa@gmail.com